FAQ
Frequently Asked Questions (FAQ)
1. Where do you ship from?
All our products are shipped directly from Hong Kong. No matter where you are, we ensure timely delivery from our trusted Hong Kong-based fulfilment center.
2. Do you ship internationally?
Yes! We proudly offer international shipping to most countries worldwide. Wherever you are, you can enjoy the unique products from Sanur.
3. How long will it take for my order to arrive?
Shipping times depend on your location and the chosen shipping method. Typically, orders shipped from Hong Kong take 7-21 business days. Keep in mind, customs processes may impact delivery times.
4. How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can track your order using this number through our tracking page or directly on your carrier's website.
5. What shipping carriers do you use?
We partner with trusted international carriers, such as Hong Kong Post, DHL, FedEx, and UPS. The carrier is chosen based on your shipping method and location.
6. Are there any customs or import duties?
Customs fees and import duties vary by country. Any additional charges are the responsibility of the customer. Please check with your local customs office for more information before placing your order.
7. Can I change or cancel my order after placing it?
We process orders quickly, but if you need to make a change or cancel your order, please contact us within 24 hours of placing it. Once the order has been shipped, cancellations or changes may not be possible.
8. Do you offer free shipping?
Yes, we offer free shipping on certain orders and during promotional periods. Check our website or sign up for our newsletter to stay updated on the latest deals.
9. What is your return policy?
We want you to be happy with your purchase! If you're not satisfied, we offer returns within 14 days of receiving your order. The product must be unused and in its original packaging. For detailed return instructions, visit our [Return & Exchange Policy] page.
10. How do I contact customer service?
Have questions or need assistance? Our customer service team is here to help! Reach us by email at contact@sanurtech.com or through our Contact Us page on the website.